Jumbolino – Terms and Conditions and Privacy Policy

English translation – version effective from 2 September 2026

This English version is provided for the convenience of customers. The contractual relationship is governed by Czech law, subject to mandatory consumer protection rules applicable to the consumer. In the event of any discrepancy, the Czech version shall prevail to the extent permitted by law.

TERMS AND CONDITIONS

Seller

LEMFELD a syn, Vilémov, spol. s r.o.
Registered office: Mikulášovice 64, 407 79 Mikulášovice, Czech Republic
Company ID: 41327616
VAT ID: CZ41327616
Registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, File No. 24210
E-mail: jumbolino@jumbolino-model.cz
Online store: www.jumbolino-model.com

(hereinafter the “Seller”)

These Terms and Conditions govern purchases made through the Seller’s online store.

Damaged models and visible transport damage

If a model arrives damaged, for example with a detached wing, wheel or another part, please contact us without undue delay at jumbolino@jumbolino-model.cz and, where possible, send photographs showing the damage and packaging.

Before contacting us, please do not attempt to repair or modify the product. An intervention made before the defect has been assessed may make it difficult to determine the cause or extent of the defect. This does not automatically deprive a consumer of statutory rights, but rights arising from a defect may be affected to the extent that additional damage was caused by the customer’s intervention.

If the transport packaging is visibly damaged when the parcel is delivered, we recommend recording the damage with the carrier and, where appropriate, refusing to accept a parcel that is clearly seriously damaged.

Uncollected parcels

Failure to collect a parcel does not by itself constitute cancellation of an order or withdrawal from a purchase contract.

If a valid purchase contract has been concluded and the customer fails to accept the parcel without properly cancelling the order or withdrawing from the contract, the Seller may claim reimbursement of demonstrable and reasonably incurred costs caused by that failure, in particular the cost of shipping and return transport, to the extent permitted by law.

For future orders, the Seller may, where objectively justified by previous non-collection, restrict certain payment methods, for example cash on delivery.

This provision does not affect a consumer’s statutory right to withdraw from a distance contract.

Discounts and discount coupons

Free shipping

For orders of CZK 999 or more, the customer is entitled to free shipping where this benefit is currently offered in the online store. Unless stated otherwise in the current promotion, free shipping applies only to delivery within the Czech Republic and to the delivery method specified in the promotion.

The conditions displayed in the online store at the time of the order always apply.

Discount coupons

Discount coupons may be used only under the conditions specified for the particular coupon or promotion.

Unless expressly stated otherwise, discount coupons cannot be used for:

• opened or unpacked products sold at a reduced price,

• discounted or promotional products,

• products expressly excluded from coupon promotions.

Only one discount coupon may be used per order unless expressly stated otherwise.

A one-time coupon can be used only once. If goods purchased using a one-time coupon are returned, the coupon does not automatically renew or become reusable unless the terms of the relevant promotion provide otherwise.

In the event of withdrawal from the contract or another refund, the customer is refunded the amount actually paid for the returned goods, subject to applicable law.

The Seller may refuse a coupon that has been used fraudulently, contrary to the terms of a promotion, or as a result of an obvious technical error.

1. Introductory provisions

1.1. These Terms and Conditions are issued in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Czech Civil Code, as amended (the “Civil Code”), and govern the rights and obligations arising in connection with purchase contracts concluded between the Seller and a consumer through the online store available at www.jumbolino-model.com.

1.2. For the purposes of these Terms and Conditions, a consumer is a natural person who, outside the scope of their business activity or independent profession, enters into a contract with or otherwise deals with the Seller.

1.3. These consumer Terms and Conditions do not apply to purchases made by legal entities or persons acting in connection with their business or professional activity, unless expressly agreed otherwise.

1.4. Provisions agreed individually in a purchase contract take precedence over these Terms and Conditions.

1.5. The purchase contract and these Terms and Conditions are concluded in the language selected in the online store. Translations may be provided for customers abroad.

1.6. The Seller may amend these Terms and Conditions. The version effective at the time the purchase contract is concluded applies to that purchase.

2. Customer account

2.1. A customer may create a customer account through the online store. Purchases can also be made without registration where the online store permits this.

2.2. The customer must provide correct and truthful information and update it where necessary.

2.3. Access to a customer account is protected by login credentials. The customer must protect these credentials and must not knowingly allow an unauthorized person to use the account.

2.4. The Seller may cancel or suspend a customer account, in particular where the customer seriously breaches contractual obligations, misuses the account or where the account has remained inactive for an extended period.

2.5. For data-protection purposes, inactive accounts and data that do not need to be retained for another legal reason may generally be deleted after 3 years from the last activity or last order.

2.6. The customer acknowledges that the account may be temporarily unavailable due to maintenance, technical outages or the maintenance of third-party systems.

3. Conclusion of the purchase contract

3.1. The presentation of goods in the online store is an invitation to submit an order, unless the circumstances or applicable law indicate otherwise.

3.2. The online store provides information about the main characteristics of the goods, the total price including applicable taxes, available payment and delivery methods and the relevant delivery costs before the customer submits the order.

3.3. Prices displayed in the online store are valid while they are displayed, subject to obvious errors. If a price is clearly erroneous, for example because of an obvious typing or technical error, the Seller is not bound by that erroneous price where the customer knew or reasonably should have recognized the error.

3.4. To place an order, the customer selects the goods, delivery method and payment method and fills in the information required by the checkout.

3.5. Before submitting the order, the customer is able to check and correct the data entered in the order.

3.6. By clicking the final order button indicating an obligation to pay, the customer submits a binding order.

3.7. After receiving the order, the Seller sends an electronic confirmation to the e-mail address provided by the customer. The purchase contract is concluded when the Seller accepts the order, usually by sending an order confirmation, unless the checkout clearly states a different moment of conclusion.

3.8. Depending on the nature of an order, especially its quantity, value, delivery destination or unusual circumstances, the Seller may ask the customer for additional confirmation before accepting or dispatching the order.

3.9. Orders may exceptionally also be accepted by telephone. In such a case, the Seller’s employee enters the information provided by the customer into the ordering system. Customer calls are not recorded.

3.10. The purchase contract is stored electronically by the Seller in accordance with legal and operational requirements and is not generally made publicly accessible.

4. Price and payment terms

4.1. The customer may pay using the payment methods currently offered in the checkout. Depending on currency, country and technical availability, these may include in particular:

• bank transfer,

• cash on delivery,

• payment card,

• GoPay,

• Apple Pay,

• Google Pay,

• PayPal for selected foreign-currency orders.

4.2. The current payment methods and any related fees are always displayed before the order is submitted.

4.3. Together with the purchase price, the customer must pay the agreed delivery and other charges shown in the checkout, unless a promotion or the Seller provides otherwise.

4.4. For cash on delivery, the purchase price is payable when the parcel is accepted. For an online payment or bank transfer, payment is due in accordance with the instructions shown during checkout or in the payment instructions.

4.5. The Seller may require full payment before dispatch where this follows from the selected payment method or where it is reasonably justified by the circumstances of the order.

4.6. Discounts cannot be combined unless the online store or the conditions of the relevant promotion expressly permit it.

4.7. The Seller is a VAT payer. A tax document (invoice) is normally issued electronically and sent to the customer’s e-mail address.

5. Withdrawal from the contract by consumers

5.1. A consumer who concludes a distance contract generally has the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods, subject to statutory exceptions.

5.2. If one order contains several items delivered separately, the period generally runs from receipt of the last item or part, as provided by law.

5.3. The consumer may withdraw by any clear statement addressed to the Seller, including by using the model withdrawal form made available by the Seller. The withdrawal must be sent within the statutory period.

5.4. A withdrawal may be sent to jumbolino@jumbolino-model.cz or to the Seller’s registered address.

5.5. The consumer must return or hand over the goods to the Seller without undue delay and no later than 14 days after withdrawing, unless the Seller has offered to collect the goods.

5.6. The consumer bears the direct cost of returning the goods unless the Seller has expressly agreed to bear it or applicable law provides otherwise.

5.7. The Seller refunds all payments received under the withdrawn contract, including the original delivery cost up to the amount corresponding to the least expensive standard delivery method offered by the Seller. If the consumer chose a more expensive delivery method, the Seller is not required to refund the additional cost above the least expensive standard method.

5.8. Refunds are made without undue delay and no later than 14 days after the Seller is informed of the withdrawal. The Seller may withhold the refund until the goods are returned or until the consumer provides proof that the goods have been sent back, whichever occurs first.

5.9. The refund is made using the same payment method as the original payment unless the consumer expressly agrees to another method and does not incur additional costs as a result.

5.10. The consumer is responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. In the case of collectible models, original packaging may form part of the value of the product, and unnecessary damage to such packaging may therefore affect the value of returned goods.

5.11. The right of withdrawal does not apply in cases excluded by Section 1837 of the Civil Code, including in particular goods made or modified according to the consumer’s wishes or clearly personalized goods, and other statutory exceptions where applicable.

6. Transport and delivery

6.1. Available delivery methods, delivery prices and estimated delivery times are displayed in the online store before the order is submitted.

6.2. For goods in stock, the usual dispatch/delivery time is generally 2 to 7 days, unless a different period is shown for the product or agreed with the customer. Delivery times to foreign countries may be longer.

6.3. The Seller currently uses in particular PPL, Packeta/Zásilkovna, DPD and delivery to supported pickup points and boxes, including AlzaBox locations where available through the relevant integration.

6.4. If the customer chooses a special delivery method at the customer’s request, the customer bears the additional cost and risk arising from that special instruction to the extent permitted by law.

6.5. If repeated delivery is required for reasons on the customer’s side, the Seller may require payment of the additional reasonable delivery costs.

6.6. When taking delivery from a carrier, the customer should check whether the transport packaging is visibly damaged and notify the carrier without undue delay if necessary. This recommendation does not limit the consumer’s statutory rights against the Seller.

7. Rights arising from defective performance / complaints

7.1. Rights and obligations relating to defective goods are governed by the Civil Code, in particular the consumer-sale provisions, and by Act No. 634/1992 Coll., on Consumer Protection, as amended.

7.2. The Seller is responsible for ensuring that goods conform to the agreed and statutory requirements when delivered, in particular that they correspond to the description, type, quantity, quality, functionality and other agreed characteristics and are fit for the purpose for which goods of that kind are normally used, taking into account the nature of the goods and public statements where legally relevant.

7.3. A consumer may complain about a defect that the goods had when delivered and that becomes apparent within 2 years of receipt, subject to the rules and exceptions laid down by law.

7.4. If a defect becomes apparent within 1 year of receipt, it is presumed, unless the nature of the goods or defect makes this incompatible, that the goods were already defective at the time of receipt, unless the Seller proves otherwise.

7.5. Depending on the circumstances and statutory conditions, the consumer may in particular request repair or replacement. The consumer may have the right to an appropriate price reduction or to withdraw from the contract, especially where the Seller refuses or fails to remedy the defect properly, the defect recurs, the defect is sufficiently serious, or it is apparent that the defect will not be remedied within a reasonable time or without significant inconvenience to the consumer.

7.6. The consumer cannot withdraw from the contract where the defect is insignificant, where the law so provides.

7.7. The Seller is not responsible for defects caused by the customer after delivery, normal wear and tear, misuse, unauthorized modification or damage caused by failure to follow proper handling instructions. In the case of used goods or goods sold at a discount because of a specifically disclosed defect, the statutory rules apply to that disclosed condition.

7.8. A complaint may be made at the Seller’s registered address or by contacting jumbolino@jumbolino-model.cz so that the method of delivery and handling of the complaint can be agreed.

7.9. Where the consumer makes a complaint in person or where otherwise required, the Seller will issue written confirmation stating when the complaint was made, what it concerns, the remedy requested and subsequently the manner and date of settlement.

7.10. A consumer complaint must be handled, including removal of the defect, and the consumer must be informed of the result no later than 30 days after the complaint is made, unless the Seller and the consumer agree on a longer period.

7.11. If a complaint is justified, the consumer is entitled to reimbursement of reasonably incurred costs associated with exercising the right arising from defective performance, subject to the conditions and time limits laid down by law.

8. Other rights and obligations

8.1. Ownership of the goods passes to the customer in accordance with applicable law and the agreed payment and delivery conditions.

8.2. The Seller handles consumer complaints through jumbolino@jumbolino-model.cz.

8.3. The competent entity for out-of-court settlement of consumer disputes arising from a purchase contract is:

Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
Štěpánská 567/15, 120 00 Prague 2, Czech Republic
Website for ADR: adr.coi.cz

8.4. The former European Commission Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore no longer used for new disputes.

8.5. The Seller is authorized to sell goods on the basis of the relevant trade authorization. Supervision is carried out by the competent public authorities within the scope of their powers, including the Czech Trade Inspection Authority and the Czech Office for Personal Data Protection.

9. Personal data

The processing of personal data is governed by the Privacy Policy set out below and by the cookie settings available on the website.

10. Final provisions

10.1. If the contractual relationship contains an international element, Czech law applies. This choice of law does not deprive a consumer of the protection afforded by mandatory provisions of the law that would otherwise apply to the consumer under applicable conflict-of-law rules, in particular Article 6 of Regulation (EC) No 593/2008 (Rome I).

10.2. If any provision of these Terms and Conditions is invalid or ineffective, the remaining provisions remain unaffected. The invalid or ineffective provision will be replaced, where possible, by a valid provision that most closely reflects its economic and legal purpose.

10.3. The Seller stores the purchase contract and order records electronically for the period required for contractual, accounting, tax and legal-protection purposes.

10.4. A model withdrawal form is made available to consumers separately.

10.5. Contact details of the Seller:

LEMFELD a syn, Vilémov, spol. s r.o.
Mikulášovice 64, 407 79 Mikulášovice, Czech Republic
Company ID: 41327616
E-mail: jumbolino@jumbolino-model.cz

PRIVACY POLICY

1. Who processes your personal data

The controller of personal data is:

LEMFELD a syn, Vilémov, spol. s r.o.
Registered office: Mikulášovice 64, 407 79 Mikulášovice, Czech Republic
Company ID: 41327616
VAT ID: CZ41327616
E-mail: jumbolino@jumbolino-model.cz
Online store: www.jumbolino-model.com

(hereinafter the “Controller”, “we” or “Jumbolino”).

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR), applicable Czech legislation and other applicable data-protection rules.

We have not appointed a Data Protection Officer because we are not subject to a statutory obligation to do so.

2. What personal data we process

Depending on how you use our services, we may process in particular:

• first name and surname,

• billing and delivery address,

• e-mail address,

• telephone number,

• company name, Company ID and VAT ID for business orders,

• order details and purchased products,

• purchase history,

• payment-related information; we do not ourselves store complete payment-card details,

• information needed for complaints, returns and refunds,

• customer-account information,

• saved addresses, favourite products and account preferences,

• loyalty-discount information,

• the content of communications with us,

• information submitted in reviews, discussions and comments,

• an e-mail address entered for stock-availability alerts,

• IP address and technical information about the device and browser,

• information about use of the website, viewed products and interaction with the website where the relevant cookies or similar technologies have been permitted,

• technical identifiers used for web push notifications.

We process only data that are reasonably necessary for the relevant purpose.

3. Orders and performance of the purchase contract

When you place an order, we process the personal data necessary to:

• receive and process the order,

• conclude and perform the purchase contract,

• process payment,

• deliver goods or prepare them for personal collection,

• communicate about the order,

• issue and send invoices,

• handle complaints, withdrawals, returns and refunds,

• comply with accounting and tax obligations.

The legal bases are primarily Article 6(1)(b) GDPR (performance of a contract or steps taken at your request before entering into a contract) and Article 6(1)(c) GDPR (compliance with a legal obligation).

Where necessary, we may retain limited information on the basis of our legitimate interests under Article 6(1)(f) GDPR, in particular to establish, exercise or defend legal claims and to prevent fraud or misuse.

Orders may exceptionally also be accepted by telephone. Calls are not recorded.

4. Retention of order data

Data needed for performance of a contract are retained for the period necessary to complete the order and subsequently for the period reasonably required for legal claims and statutory obligations.

Accounting and tax documents are retained for the periods required by Czech law, generally for up to 10 years, depending on the type of document.

For this reason, some information cannot be deleted immediately even if a customer account is closed.

5. Customer account

If you create a customer account, we process the information necessary to provide and manage it, including in particular:

• contact details,

• billing and delivery addresses,

• telephone number,

• order history,

• favourite products and saved preferences,

• loyalty-program and discount information.

The legal basis is performance of the requested account service and, where appropriate, our legitimate interest in providing account functionality and customer support.

Data that are not required for another legal reason may generally be deleted when the account is closed or after 3 years from the last activity or last order.

6. Loyalty program and discounts

Our loyalty program may automatically assign a percentage discount on the basis of the customer’s total purchases or purchase history. We may also set an individual discount manually.

For this purpose, we process customer-account and purchase-history data.

This evaluation does not produce legal or similarly significant adverse effects for the customer. Its result is typically a benefit such as a discount or preferential price.

7. Payments

Depending on the chosen payment method, the information necessary to process the payment may be transmitted to the relevant payment provider, bank or card-scheme participant.

We currently use or may offer in particular:

• GoPay Czech s.r.o.,

• PayPal (Europe) S.à r.l. et Cie, S.C.A.,

• banks and card-payment providers,

• Apple Pay,

• Google Pay,

• cash on delivery.

We transmit only data necessary for the chosen payment method. We do not ourselves store complete payment-card details.

8. Delivery

To deliver an order, we transmit the necessary information to the carrier or operator of the selected pickup point or box.

We currently use in particular:

• PPL CZ s.r.o.,

• Packeta s.r.o. / Zásilkovna,

• Direct Parcel Distribution CZ s.r.o. (DPD),

• pickup points and parcel lockers made available through the relevant delivery integrations, including AlzaBox locations where available.

The information transmitted may include the customer’s name, delivery address or selected pickup point, e-mail address, telephone number and shipment information.

External carrier maps may be loaded when a customer selects a pickup location.

9. Customer communication and contact form

If you contact us by e-mail, contact form or telephone, we process the information you provide in order to answer and handle your request.

Where the communication concerns entering into or performing a contract, the legal basis is Article 6(1)(b) GDPR. In other cases, the legal basis may be our legitimate interest in providing customer support under Article 6(1)(f) GDPR.

If the communication does not lead to a contract and there is no other reason to retain it, we generally retain it for no longer than 1 year after the last communication.

Our customer-service e-mail is operated using services provided by Seznam.cz, a.s.

10. Complaints, returns and refunds

A complaint or return form may be sent by e-mail or enclosed with returned goods.

We process the data necessary to handle the complaint, withdrawal, return or refund.

Where a customer requests a refund by a method different from the original payment method, we may also process the customer’s bank-account number for that specific purpose.

11. Newsletter and marketing e-mails

We send marketing e-mails to persons who have subscribed to them or otherwise provided a valid marketing consent.

For newsletter subscription, we process in particular the e-mail address and information necessary to demonstrate and manage the consent.

The legal basis is consent under Article 6(1)(a) GDPR together with the applicable rules of Act No. 480/2004 Coll., on Certain Information Society Services.

Consent can be withdrawn at any time through the unsubscribe link included in a marketing e-mail or by contacting jumbolino@jumbolino-model.cz.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Marketing data are retained until consent is withdrawn or until the purpose otherwise ceases to apply.

For e-mail marketing and marketing automation, we use in particular Leadhub s.r.o.

We do not currently send marketing SMS messages. Operational SMS messages relating to an order may be sent through Shoptet or the relevant carrier.

12. Personalization, segmentation and marketing automation

Where you have granted the necessary consent, Leadhub and related marketing tools may be used to personalize communications and segment audiences.

Depending on the configuration, this may include processing information such as:

• purchase history,

• purchased products,

• customer profile information,

• interaction with marketing messages,

• viewed products and website behaviour.

These data may be used, for example, to customize a newsletter, recommend products or manage abandoned-cart campaigns where legally permitted.

Such processing does not result in automated decisions that have legal or similarly significant effects on you.

13. Stock-availability alerts

If you request a notification when a product is back in stock, we process the e-mail address entered for the purpose of sending that notification.

The e-mail address is not automatically added to the marketing newsletter list solely because you use the stock-alert function.

Data used only for this purpose are deleted after the purpose has been fulfilled or after a reasonable period if the product does not become available.

14. Reviews, ratings, discussions and user content

If you submit a product review, rating, discussion post or comment, we may process in particular:

• the name or nickname you provide,

• e-mail address,

• review or comment text,

• any other content you voluntarily upload or submit where the function permits it.

Your e-mail address is not displayed publicly as part of a review.

A name or nickname may be publicly displayed where you choose or permit such publication.

We process this information in order to publish and administer reviews and discussions, verify their authenticity where appropriate and protect these functions against misuse.

15. Customer-satisfaction surveys and Heureka

We use services provided by Heureka Group a.s., including the “Ověřeno zákazníky” (Verified by Customers) service and related conversion measurement where enabled.

For this purpose, limited order and contact information may be transmitted to Heureka to the extent necessary for the relevant service, for example to send a satisfaction questionnaire or measure a conversion.

Where the service is based on our legitimate interest, you may object to the sending of a questionnaire using the option provided during checkout or otherwise as made available to you.

Heureka may act as an independent controller for certain processing carried out within its own services.

16. Web push notifications

If you allow web notifications in your browser, we may process a technical browser or device identifier to deliver those notifications.

You can disable notifications at any time in your browser settings.

These functions may be provided through Shoptet and/or Leadhub technologies.

Where consent is required, push notifications are used only on the basis of that consent.

17. Recommend-a-product function

Where a recommendation function is configured so that it opens your own e-mail application, we do not receive or store the recipient’s e-mail address.

If the website technically processes a recipient’s e-mail address in order to send a message on your instruction, that address must be used only for the requested transmission and must not be added to our marketing database. We recommend using a solution that opens the sender’s own e-mail application wherever possible.

18. Operation of the online store and internal systems

The online store is operated on the platform provided by:

Shoptet, a.s.
Dvořeckého 628/8, 169 00 Prague 6, Czech Republic
Company ID: 28935675

Shoptet processes personal data for us in connection with the operation of the online store, including customer, order and contact data stored in the system.

Order and customer data are also automatically transferred to our own internal SQL-based economic system. This system is operated on our own server and is accessible only to authorized Jumbolino office employees.

We do not use an external fulfillment provider for ordinary order processing.

19. Analytics, advertising and cookies

We use necessary technical cookies and, after obtaining the required consent, also analytical and marketing technologies.

These may include in particular:

• Google Analytics 4,

• Google Ads,

• Meta Pixel (Facebook/Instagram),

• Leadhub analytical and marketing functions,

• Heureka conversion measurement,

• functions necessary for the operation of Shoptet and the shopping cart.

Depending on the technology, these services may process in particular:

• IP address,

• cookie and similar identifiers,

• device and browser information,

• pages visited,

• products viewed,

• interactions with the website,

• conversion or order information.

Non-essential analytical and marketing cookies or similar technologies are activated only after prior consent where required by law.

You may change or withdraw your cookie consent at any time through the cookie settings available on the website.

Necessary cookies required for the operation, security, cart, checkout, login and similar functions may be used without consent where permitted by law.

The current list of cookies, providers, purposes and retention periods should be kept available through the website’s cookie-consent settings so that it reflects the technologies actually in use.

20. Recipients of personal data

Personal data may be made available, to the extent necessary, in particular to:

• authorized Jumbolino employees,

• Shoptet, a.s.,

• Leadhub s.r.o.,

• Seznam.cz, a.s.,

• payment-service providers, banks and card schemes, including GoPay and PayPal,

• PPL CZ s.r.o.,

• Packeta s.r.o.,

• Direct Parcel Distribution CZ s.r.o. (DPD),

• operators of the selected pickup points and parcel lockers,

• Heureka Group a.s.,

• Google Ireland Limited and relevant Google group companies,

• Meta Platforms Ireland Limited and relevant Meta group companies,

• public authorities where disclosure is required by law.

We do not sell personal data to third parties.

21. Transfers outside the European Economic Area

Some providers of technical, payment and marketing services, especially global providers such as Google, Meta or PayPal, may in certain situations process or make personal data accessible outside the European Economic Area, including in the United States.

Where such a transfer occurs, it is carried out using an applicable transfer mechanism under GDPR, such as an adequacy decision, participation in the EU-US Data Privacy Framework where applicable, or Standard Contractual Clauses together with any additional safeguards required by law.

If you request delivery to a country outside the European Economic Area, the necessary delivery information may also be transmitted to the carrier or its local partner in the destination country to the extent necessary to deliver the parcel. Typical destinations may include Switzerland, Norway and, occasionally, the United States.

22. Security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration.

Access to customer information is limited to persons who need it for their work.

Our internal SQL economic system is operated on our own server and is accessible only to authorized office employees.

23. Your rights

Subject to the conditions laid down by GDPR, you have in particular the right to:

• obtain information about the processing of your personal data,

• access your personal data,

• have inaccurate data corrected,

• request erasure where the statutory conditions are met,

• request restriction of processing,

• receive or transmit data in cases where the right to data portability applies,

• object to processing based on legitimate interests,

• object at any time to processing for direct marketing,

• withdraw consent at any time where processing is based on consent,

• lodge a complaint with the competent supervisory authority.

You can exercise your rights by contacting jumbolino@jumbolino-model.cz.

A request for erasure cannot always be granted immediately, for example where we are legally required to retain accounting documents or where data are necessary for the establishment, exercise or defence of legal claims.

24. Supervisory authority

If you believe that your personal data are being processed unlawfully, you have the right to lodge a complaint with:

Office for Personal Data Protection of the Czech Republic (Úřad pro ochranu osobních údajů)
Pplk. Sochora 27
170 00 Prague 7
Czech Republic

You may also contact us first at jumbolino@jumbolino-model.cz so that we can address the matter directly.

25. Changes to this Privacy Policy

We may update this Privacy Policy if our services, providers, processing activities or applicable legal requirements change.

The current version is always published on www.jumbolino-model.com.

Effective from 2 September 2026.